If you encounter account problems or you are having trouble ordering:
Please call us at 1-800-615-3006
NEW ACCOUNTS
- Q1 - Do I have to have an account to order?
- Q2 - What are the benefits of having an account?
- Q3 - If I don't have an e-mail address can I still order?
- Q4 - Can I order if I don't have a credit card?
- Q5 - Do I have to pay sales tax?
A1 - You no longer have to have an account to order from us. You can check out as a "Guest" at checkout. However, without an account you will miss out on all the benefits of having one.
A2 - You can view your past order history, re-order previous orders to speed up check out procedure, receive our weekly E-Blasts, and better track your package.
A3 - Yes, but you will need to call one of our sales reps at 1-800-615-3006 to assist you in placing an order.
A4 - We only accept payment by credit card. For your convenience, we accept Visa, Mastercard, Discover, and American Express.
A5 - In most states, you will now have to pay sales tax on your order. Since the 2018 Supreme Court decision in South Dakota vs. Wayfair, states may now impose a duty to collect sales tax even on out-of-state retailers.
ORDERING INFORMATION
- Q1 - What is E-Blast?
- Q2 - How do I know if my order was received?
- Q3 - When will my order ship? Will I be notified?
- Q4 - How do I calculate the shipping & handling fees?
A1 - We periodically send out a special sale email. You can opt out of these emails, but you will miss out on weekly deals or announcements of new stock arrivals.
A2 - We send an order confirmation to your email account as soon as your order has been processed. The purpose of this email is to notify you that your order has been received, processed, and sent to our warehouse.
A3 - In most cases you will receive your order within 7 - 10 working days. You will be notified when your order ships. We send a shipping confirmation to your email account as soon as your package has left our warehouse.
A4 - You can enter your zip code on the first page of checkout to see what shipping will cost for the items currently in your cart.
